Connect your GoGear to a power outlet using the AC/DC adapter, but connect it to the PC yet. Download and Unzip Download the “Detect Philips GoGear Devices_v3” zip file from the attachment section of the Philips Support site Unzip the patch file and save the contents to your desktop. Run the Detection Tool Double-click the Detect Philips GoGear Devices (English)
If your device is not being detected, follow these steps to use the v3 patch: Prepare the Device Perform a soft reset by holding the keys for a few seconds. detect philips gogear devices-v3 zip file
If the patch does not resolve the issue, consider these alternative methods: My Philips GoGear MP3 player is not recognized by my PC 28 Feb 2017 — Connect your GoGear to a power outlet using