Scroll down and tap System → Reset options .
Tap Reset Phone or Reset Device .
If the problem persists after a hard reset, there may be a deeper hardware issue. In that case, reach out to HOTWAV customer support or a professional repair service. How to Hard Reset HOTWAV Note 13 Pro
Scroll to Factory data reset (or “Yes — delete all user data”) and select it. Scroll down and tap System → Reset options